Privacy Policy
How we collect, use, and protect your personal information
Last Updated: April 14, 2025
1. Introduction
At Waste London ("Company", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our services and tell you about your privacy rights and how the law protects you.
2. Information We Collect
We may collect, use, store, and transfer different kinds of personal data about you, including:
- Identity Data: includes first name, last name, username or similar identifier
- Contact Data: includes billing address, delivery address, email address, and telephone numbers
- Financial Data: includes payment card details (securely processed through our payment providers)
- Transaction Data: includes details about payments to and from you and other details of services you have purchased from us
- Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
- Usage Data: includes information about how you use our website and services
3. How We Use Your Information
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To provide and manage the services you request
- To process and complete transactions
- To send service-related communications
- To respond to your inquiries and provide customer support
- To send marketing communications (with your consent)
- To improve our website and services
- To comply with legal obligations
4. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
5. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.
6. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
- Request access to your personal data
- Request correction of your personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data
- Right to withdraw consent
If you wish to exercise any of these rights, please contact us using the details provided below.
7. Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.
8. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top. You are advised to review this privacy policy periodically for any changes.
9. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at privacy@waste.london or call 020-1234-5678.
London's trusted waste management service. We provide efficient, eco-friendly waste collection and disposal solutions for homes and businesses across the city.