Frequently Asked Questions

We provide waste management services throughout Greater London, including all 32 boroughs and the City of London. Our teams are strategically located to ensure prompt service across the entire metropolitan area.

We offer same-day collection services for urgent requests, subject to availability. For standard collections, we typically schedule within 24-48 hours of booking. You can specify your preferred date and time during the booking process.

Yes, we are fully licensed waste carriers registered with the Environment Agency. Our license ensures that all waste we collect is transported and disposed of legally and responsibly in accordance with UK regulations.

We recycle a wide range of materials, including paper, cardboard, plastic (types 1-7), glass, metal (ferrous and non-ferrous), wood, textiles, and electronics. Our goal is to divert as much waste as possible from landfills through effective recycling programs.

We currently achieve a recycling rate of over 80% for the waste we collect. Any waste that cannot be recycled is processed at energy recovery facilities where possible, minimizing landfill use. We're continuously working to improve our recycling rates.

While pre-sorting is helpful, it's not required. Our teams can collect mixed recyclables and sort them at our facilities. However, keeping recyclables separate from general waste helps maximize recycling efficiency and can sometimes reduce costs.

You can schedule a waste collection through our website using our online booking form, by calling our customer service team, or by sending us an email. Our online booking system is available 24/7 and allows you to select your preferred date and time slot.

We collect household waste, garden waste, construction debris, commercial waste, hazardous materials (with proper notification), electronic waste, and bulky items. If you have a specific type of waste not listed here, please contact us to discuss your requirements.

Yes, we offer scheduled regular collections on a weekly, bi-weekly, or monthly basis for both residential and commercial clients. Regular collection services can be customized to meet your specific needs and can be adjusted as your requirements change.

Our pricing is based on the volume and type of waste, collection location, and any special handling requirements. We offer transparent pricing with no hidden fees. You can get an instant quote through our website or by contacting our customer service team.

Yes, we offer discounted rates for clients who schedule regular collection services. The specific discount depends on the frequency and volume of collections. Contact our sales team for a customized quote based on your regular collection needs.

We accept all major credit and debit cards, bank transfers, and PayPal. For regular commercial clients, we also offer monthly invoicing options. Payment is typically required at the time of booking for one-time collections.